In Hawaii

In U.S. Mainland and Canada

In Guam and Saipan

In Palau




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Customer Service

Updating Your Information & Monitoring Your Accounts

Updating Your Personal Contact Information

Personal contact information, such as mailing address, email address and phone numbers is used to provide you information about your Bank of Hawaii accounts, such as account statements and important notices.

To ensure that we are able to communicate with you, please be sure we have your current information on file. You can verify your information or make an update by:

Signing on to e-Bankoh:

  • Click on “Customer Service” and then under “Account Maintenance,” select
  • “Manage contact information” for email and phone number changes.
  • “Change address” for mailing address changes. 

Calling our 24/7 Customer Service Center:

  • In Hawaii, U.S. Mainland and Canada: 1-888-643-3888
  • In Guam & Saipan: 1-877-553-2424
  • In Palau: 1-680-488-3338

Monitoring Your Accounts

Checking your account activity regularly is one step you can take to protect against potential fraud. By reviewing your balances and account transactions frequently, you’ll be able to quickly recognize and report suspicious activity such such as unauthorized transactions.

Bank of Hawaii offers the following ways for you to monitor your accounts:

e-Bankoh® Online Banking

e-Bankoh provides you current balance and transaction information. In addition, you can set up email alerts to notify you when your account reaches a minimum balance or when transfers have been completed.

Sign up for e-Bankoh. >>

Bank of Hawaii Apps

We have apps for various mobile devices such as smart phones and tablets. This makes your account information within easy reach wherever you go. Enrollment in e-Bankoh is required to use the Bank of Hawaii mobile banking apps.

To download an app, visit your mobile device’s app store and search for Bank of Hawaii.

Learn more >>

Text Banking

You can retrieve your account balances and recent transaction via text with Text Banking. Simply send the following text banking commands to 79680:

Function Command Description
Balance B Summary of available balances for all accounts
History H Summary of recent transactions by account

To activate Text Banking, you’ll need to enroll your phone via e-Bankoh using a personal computer or laptop via the Mobile Banking Center in the Financial Center dashboard.

An internet-enabled device is required to access the e-Bankoh Mobile Banking App and/or Browser. Standard data usage fees apply. Please contact your carrier for details. Text messaging fees from your wireless carrier may apply.

Bankoh By Phone

You can retrieve account information by calling Bankoh By Phone:

  • In Hawaii, U.S. Mainland and Canada: 1-888-643-3888
  • In Guam & Saipan: 1-877-553-2424
  • In Palau: 1-680-488-3338  

Press “1” to access your account information (enter any of your account numbers and PIN).

To activate your Bankoh by Phone Service, please call the appropriate number listed above.

Bankoh by Phone Quick Reference Guide >>