Use any of the following methods to report an unauthorized transaction for ACH or debit card transactions.

• Call us at:

In Hawaii:  Call our Customer Service Center at 808-643-3888. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. 

In U.S. Mainland and Canada:  Call our Customer Service Center toll-free at 1-888-643-3888. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. 

In Guam and Saipan:  Call our Customer Service Center toll-free at 1-877-553-2424. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. 

In Palau:  1-680-488-3338

• Find a branch
• Write to us at:

For ACH transactions

In Hawaii: Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In U.S. Mainland and Canada: Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In Guam and Saipan: Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In Palau: Bank of Hawaii, Koror Branch, P.O. Box 340, Koror, Republic of Palau, 96940.

For debit card transactions

In Hawaii: Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In U.S. Mainland and Canada: Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In Guam and Saipan: Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In Palau: Bank of Hawaii, Koror Branch, P.O. Box 340, Koror, Republic of Palau, 96940.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. Please provide us the following information:

• Your name and account number
• Describe the error or transfer you are questioning and explain as clearly as you can why you believe there is an error or why you need more information
• Date and dollar amount of the suspected error

We will investigate your complaint and correct any errors promptly. If we take more than 10 business days to do this, we may provisionally credit your account for the amount in question so that you will have the use of the money during the time it takes to complete our investigation. A written statement may be required from you within this 10 business-day period in order to credit your account.