Frequently asked questions

Requests to change your address, phone, or email address can be made via online banking, in person at a branch, by mail, or by phone. To learn more about updating your contact information, click here.

For Bankohana II and III account holders, cashier's checks are free of charge. For all others, cashier's checks are $12. We do not offer personal money orders at this time.

Easily move money from one account to another.

1. Click the transfer tab in your online account or the "+" button in the mobile app and select the "Transfer" frequency.
2. Enter requested information and Click "Continue" if you agree.
3. Review and confirm your transfer request
4. The transfer amount will be processed in minutes

Contact your local branch for information on safe deposit boxes.

Notary Services from Bank of Hawaii are available by appointment only.

For information on how to set up direct deposit and other options, visit our direct deposit page.

A wire transfer is an electronic method of transferring funds between individuals or entities through financial institutions. For information on wire transfers, visit our wire transfers page.

Book an appointment at any Bank of Hawaii branch to complete a wire transfer. For more information on what is needed to complete a wire transfer, visit our wire transfers page.

If you have had no activity on your checking account for 12 months, or on your savings account for 24 months, your account is considered inactive. You may reactivate an inactive account by doing one of the following:

• Make a Mobile Deposit through the Bank of Hawaii Mobile App
• Make a POS purchase with an active debit card connected to your checking account
• Make a deposit, withdrawal, transfer, or balance inquiry¹ with the active Bankoh BankCard or debit card tied to your account at any Bank of Hawaii ATM
• Make a transfer through Bankoh By Phone
• Make a deposit, withdrawal, or wire transfer to or from this account at any Bank of Hawaii Branch
• Sign the Inactive Account Notice mailed to you and drop it off at any Bank of Hawaii branch that is convenient for you or mail it to us at Bank of Hawaii, DMC #118, P.O. Box 2900 Honolulu, HI 96846. Please be sure to make a copy for your records.²

We will charge your account a monthly inactive fee starting the month after you receive an inactive notice if your account has not been reactivated. For additional details, you may reference your fee schedule and account agreement found on the Agreements and Disclosures page.

¹ Balance inquiry option is not available for Guam, Saipan and Palau accounts.
² These options are not available for Saipan accounts due to applicable local law.

Bank of Hawaii Bill Pay makes paying your bills easy and convenient. All you need to do is add your payees (individuals or businesses); then you can make a payment from your computer or your mobile device anytime, anywhere! Learn more about Bill Pay here.

With our one-time payment option, you can make a single payment to your Bank of Hawaii personal and business loans, lines and leases as well as mortgages and home equity lines of credit. You don’t need to enroll in online or mobile banking, or create a log in or password. You simply enter your account information, the amount you want to pay and the payment date. You can pay from any checking or savings account at any bank in the US. If you want to make another payment, simply repeat the process. Make a payment here.

Applicants can use our App Tracker to check the status of their home equity line of credit application. View App Tracker.

You can log into your home equity line account through online banking. If you still need to enroll in online banking, you can sign up here. You can also manage your accounts by visiting your local branch or calling us at 808-643-3888 (Hawaii), 1-877-553-2424 (Guam and Saipan), or 1-888-643-3888 (U.S. Mainland and Canada).

Visit your local branch or call us at 808-643-3888 (Hawaii), 1-877-553-2424 (Guam and Saipan), or 1-888-643-3888 (U.S. Mainland and Canada).

Your account balance is made up of all posted credit and debit transactions. It’s the amount you have in the account before any pending charges are added.

Your available balance is the amount you can use for purchases or withdrawals. It's made up of the account balance minus pending debit card authorizations and holds on funds. Items not reflected in your available balance include, but aren't limited to:

• Pay-at-the pump transactions or restaurant tips that aren't included in the original authorization.
• Checks written that haven't been cashed. Authorized automatic withdrawals, like your monthly gym membership or car payment.
• Future payments scheduled through bill pay. Authorizations that no longer appear as pending due to merchant delay.
• Funds held from deposits.

Contact your local branch for information on changing the name on your checking and savings accounts.

Bank of Hawaii routing numbers:

Domestic Wires

• All Bank of Hawaii Branches 121301028

International Wires (SWIFT Code)

• All Bank of Hawaii Branches BOHIUS77

Deposit Slips

• State of Hawaii Branches: 514011116
• Guam, Saipan, and Palau Branches: 524011119

Electronic Debits / ACH

• State of Hawaii Branches 121301028
• Guam & Saipan Branches 121405018

The sample graphic below shows where the Bank of Hawaii routing number can also be found on your checks.

• Fastest: With an existing BOH account (BOH internal transfer)
• With another financial institution (instant, with online log-in)
• With another financial institution (3-5 days with account details)

If you use another financial institution (with online log-in) to fund your new account, your information is secured and protected through BOH’s partner MX (privacy policy). Any data you share with MX will be governed by their privacy policy. Credentials are used on a tokenized basis and are not seen by BOH. The tokenized credentials and bank information, such as bank routing number and account number, will only be stored by MX until the application is submitted or is deleted at the end of the day, whichever is sooner.

• Another financial institution: Once the account opens and BOH receives funds it will be available on the fifth business day.
• Internal Transfer: Funds will be available once new account is open.

Contact our customer service specialists at 808-643-3888. In addition you can also change your ATM pin at any Bank of Hawaii ATM by following the instructions on the prompts.

The easiest way to activate your card is by calling our automated system at 1-877-353-0956.

Learn more about Card Controls here.

If your card is lost or stolen or you spot anything unusual, please call the police or notify us by calling our Customer Service Center at 808-643-3888 or toll-free at 1-888-643-3888.

Call us at 1-877-623-7008 to set travel notifications.

Click here to visit our credit card page and find ways to manage your credit card with Barclays.

The Servicemembers Civil Relief Act (SCRA) was enacted in 2003 to support members of the military and their families with the financial challenges of military finances during active duty. Bank of Hawaii can help you understand your rights as they relate to key provisions of this law. But it’s important to understand that you’re not automatically covered for all of the protections. After you are called to active duty, you must formally request that certain SCRA provisions apply to you. Contact your local branch for details.

Read through our privacy policies in our Privacy Center and access our Terms of Service here.

Bank of Hawaii has partnered with Zelle to make banking more convenient for you. Now, there’s a quick and easy way to send money to and receive money from friends and family members who have a bank account in the U.S. Learn more about Zelle here.

Three credit bureaus, Experian, TransUnion and Equifax, collect data on your spending and repayment habits. You can get a copy of your report at each of the bureaus' individual websites. The bureaus are required to share your report with you for free once a year.