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Data Security / PCI Compliance

Protect customer payment card data.

The Payment Card Industry Data Security Standard (PCI DSS), a security standard to help organizations protect customer payment card data, is applicable to all merchants who accept payment cards bearing the logos of Visa®, MasterCard®, American Express®, Discover®, or JCB®.

Bank of Hawaii is requiring merchants to comply with PCI DSS. By demonstrating compliance with PCI DSS, your organization can attain safe harbor and be exempt from fines and penalties should a cardholder data compromise event occur involving your organization or your organization’s service provider. Your organization’s ability to process credit card transactions may be affected if you are not in compliance with PCI DSS.

How Can You Comply?
Bank of Hawaii is requiring merchants to use a Qualified Security Assessor (QSA) recognized and certified by the PCI Security Standards Council to perform their PCI security assessments and Reports on Compliance (ROC). Bank of Hawaii is partnering with SecurityMetrics to offer a program in which Bank of Hawaii Merchant Services customers can comply with the new PCI Data Security Standard. Their "Site Certification" program provides full merchant compliance and automatic reporting to Bank of Hawaii. Full compliance includes either Annual or Quarterly Security Testing of your Internet connections and the completion of a Self-Assessment Questionnaire.

Bank of Hawaii Merchant Services customers may enroll in the SecurityMetrics Site Certification program at no additional cost. To enroll in the program:

1. Visit their website at, or
2. Call them toll-free at 1-800-557-4797. In the West Pacific Region, call  1-801-705-5665.

When enrolling please select the appropriate "Site Certification" package and Bank of Hawaii as your acquiring bank to ensure that you are not billed for the Site Certification program in error. Having your merchant number available, list of IP addresses (if applicable) and knowledge of your card acceptance equipment and software will speed the enrollment process. Enrollment takes approximately 10 minutes.

Bank of Hawaii Merchant Services customers may be contacted by e-mail, phone or mail regarding enrollment in a Site Certification Program and validating compliance with the Payment Card Industry Data Security Standard.

If you have any questions, please call Bank of Hawaii Merchant Services at (808) 694-7300.

For more information about the PCI Data Security Standard, please contact Bank of Hawaii Merchant Services at (808) 694-7300. The following resources are also available:

Frequently Asked Questions
SecurityMetrics website
Payment card Industry Data Standards Council
Visa Global Registry of Service Providers
Visa Bulletin Data Compromise Report
Visa Security Alert General Skimming

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