In U.S. Mainland and Canada
In Guam and Saipan
On Nov. 30, 2018, Marriott, the parent company of Starwood Hotels, announced that about 500 million Starwood guests may have had their reservations information accessed via a data security breach that occurred between Sept. 2014 and Sept. 10, 2018. A significant number of those may have had credit/debit card and other personal information, including name, address, phone number, email address, passport number, date of birth, etc. accessed and copied by an unauthorized party.
Bank of Hawaii is aware of the incident and continues to focus on the security of your financial transactions and protecting your account information. We encourage you to monitor your bank account and statements for any suspicious activity. The best way to do this is online through , using our or by calling Bankoh by Phone at (888) 643-3888, Option 1. Protecting our customers’ information is a priority, and if you detect any suspicious activity, please promptly contact our 24-Hour Customer Service Center at (888) 643-3888.
Bank of Hawaii also recently launched , a mobile alert system of potential fraud on customer debit cards. More information can be found and in the .
Marriott International, which owns Starwood, has offered the following ways to check if your information has been compromised:
· Visit their website , or
· Contact them by phone toll-free at 877-273-9481.
The hotel brands affected include:
· W Hotels
· St. Regis
· Sheraton Hotels & Resorts
· Westin Hotels & Resorts
· Element Hotels
· Aloft Hotels
· The Luxury Collection
· Tribute Portfolio
· Le Méridien Hotels & Resort
· Four Points by Sheraton
· Design Hotels
To protect yourself against fraud, we encourage you to make it as difficult as possible for criminals to use your information and make fraudulent charges or take out new credit accounts. Here are some additional steps you may want to consider:
o TransUnion: or 1-800-680-7289
o Experian: or 1-888-397-3742
o Equifax: or 1-888-766-0008