In Hawaii

In U.S. Mainland and Canada

In Guam and Saipan

In Palau




Call toll-free, 24x7

Customer Service

Marriott Security Breach 2018

On Nov. 30, 2018, Marriott, the parent company of Starwood Hotels, announced that about 500 million Starwood guests may have had their reservations information accessed via a data security breach that occurred between Sept. 2014 and Sept. 10, 2018. A significant number of those may have had credit/debit card and other personal information, including name, address, phone number, email address, passport number, date of birth, etc. accessed and copied by an unauthorized party.


Bank of Hawaii is aware of the incident and continues to focus on the security of your financial transactions and protecting your account information. We encourage you to monitor your bank account and statements for any suspicious activity. The best way to do this is online through eBankoh, using our mobile app or by calling Bankoh by Phone at (888) 643-3888, Option 1. Protecting our customers’ information is a priority, and if you detect any suspicious activity, please promptly contact our 24-Hour Customer Service Center at (888) 643-3888.


Bank of Hawaii also recently launched Fraud Alerts, a mobile alert system of potential fraud on customer debit cards. More information can be found here and in the FAQ here.


Marriott International, which owns Starwood, has offered the following ways to check if your information has been compromised:

·       Visit their website, or

·       Contact them by phone toll-free at 877-273-9481.


The hotel brands affected include:

·       W Hotels

·       St. Regis

·       Sheraton Hotels & Resorts

·       Westin Hotels & Resorts

·       Element Hotels

·       Aloft Hotels

·       The Luxury Collection

·       Tribute Portfolio

·       Le Méridien Hotels & Resort

·       Four Points by Sheraton

·       Design Hotels


To protect yourself against fraud, we encourage you to make it as difficult as possible for criminals to use your information and make fraudulent charges or take out new credit accounts. Here are some additional steps you may want to consider:

  • Fraud alerts: Putting a temporary fraud alert on your credit report can make it harder for an identity thief to open more accounts in your name. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you. The initial alert stays on your report for at least 90 days, and you may renew it after the 90 days is up. When you alert one bureau, it is required to automatically alert the other two.
  • Credit freezes: A credit freeze restricts access to your credit report, which makes it difficult for a thief to take out lines of credit in your name. Keep in mind that when your credit is frozen, creditors can’t get access to your credit file and will refuse to open accounts. This also means you also can’t open any new credit accounts or take out loans. And a credit freeze won’t prevent a thief from making changes to your existing accounts. If you are planning to apply for credit with a new financial institution, open a new bank account, apply for a job, rent an apartment or buy insurance, you will need to unlock the credit freeze. You will need to contact each of the three credit bureaus to submit a credit freeze:

o   TransUnion: or 1-800-680-7289

o   Experian: or 1-888-397-3742

o   Equifax: or 1-888-766-0008

  • Credit reports: Before freezing your credit reports, you may want to check them first. By law, you are entitled to one free copy of your credit report from each of the major credit agencies once every 12 months. You may request the reports at or by calling toll-free (877) 322-8228. It is a good habit to start checking your credit report on a regular basis as part of your financial routine.
  • Bank and credit card statements: Review your financial statements regularly and look for any transaction that seems incorrect. The sooner you detect a problem, the sooner you are able to report and stop potential fraud.
  • Update contact information: Customers should also make sure their contact information is current with Bank of Hawaii. It is important for your information (home/cell phone number, email, mailing address) to be current in case Bank of Hawaii needs to contact you.