In U.S. Mainland and Canada
In Guam and Saipan
In recent years, advances in computer technology have made accessing detailed information about people easier than ever. Although there are many benefits to having this information available, each of us must take precautions to protect our personal information from fraudulent use. A simple way to prevent yourself from becoming a victim is to learn more about the potential dangers that exist.
Phishing (pronounced ‘fishing’)
Phishing is a scam that uses fraudulent e-mail messages to trick consumers into disclosing their credit card, bank account, and/or Social Security numbers, as well as passwords and other sensitive information.
Fraudsters scour the Internet in newsgroups, forums, blogs, contest entries, etc. to build lists of addresses. They send out e-mails pretending to be from businesses that consumers deal with on a regular basis, such as banks and credit card companies. Recipients could be be both customers and non-customers of legitimate businesses. The e-mails often direct the consumer to “update” or “validate” their information to keep their accounts active via a fraudulent website that looks similar to (or exactly like) the legitimate business. Unknowingly, consumers submit their financial information – not to businesses – but to the scammers, who use it to order goods and services and to obtain credit.
Bank of Hawaii will never send you an e-mail asking you for passwords, credit card numbers, or other sensitive information. e-Bankoh users are encouraged to use the Message Center to communicate to the bank about their accounts.
If at anytime you receive an e-mail that is questionable, please contact our 24-Hour Customer Service Center:
If you are the recipient of e-mail phishes, please forward them to firstname.lastname@example.org so that we can investigate them and take proper action. To help aid investigation, please do not change the subject line or edit the e-mail in any way. You should delete the e-mail immediately after; do not respond to it or click on any of the links in the e-mail message.
If you have responded to a fraudulent e-mail by entering any personal information, including credit card numbers, Social Security numbers and username and passwords, please contact our Customer Service Center immediately for assistance: