In U.S. Mainland and Canada
In Guam and Saipan
Protecting the confidential, non-public information of our clients and business partners is a responsibility that Bank of Hawaii takes seriously. We have implemented new technology to encrypt outgoing e-mails that contain personal information such as Social Security numbers and credit card numbers. Retrieving these e-mails will involve you verifying that you are the intended recipient of the e-mail. It’s an extra step, but it’s simple and it enhances our protection of your confidential information.
How Do I Recognize a Bank of Hawaii Encrypted E-mail?
When an e-mail has been encrypted, you will receive an e-mail notification from a Bank of Hawaii e-mail address (e.g. firstname.lastname@example.org) that contains an attachment and has the word "Confidential" added to the subject line.
How Do I Read an Encrypted E-mail?
To read the e-mail, do the following:
For more detailed information on e-mail encryption and instructions, please read the Bank of Hawaii E-mail Encryption Customers Guide.
E-mail Encryption Support
If you are having trouble receiving encrypted e-mails from Bank of Hawaii, please contact our 24-Hour Customer Service Center:
As a reminder, Bank of Hawaii will never send you an e-mail asking you to confirm personal identifying information such as passwords, Social Security numbers, or account or credit card numbers.
To learn more about online security, please click here.