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In U.S. Mainland and Canada

In Guam and Saipan

In Palau




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Customer Service

Mobile Banking

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Sign On

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General Questions

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Mobile Browser and Apps

Text Banking

Mobile Bill Pay




How Do I Enroll in Mobile Banking?

If you have previously enrolled in e-Bankoh Online Banking from, simply download the BOH Mobile Banking app directly from the App Store™ or Google Play™ and log in using your e-Bankoh Online Banking credentials.

Business Customers:

Business customers must enroll into e-Bankoh Online Banking prior to enrolling in mobile banking. The enrollment form can be obtained through or your nearest branch. Once completed and returned to Bank of Hawaii, download the BOH Mobile Banking app directly from the App Store™ or Google Play™ and log in using your e-Bankoh Online Banking credentials.


Sign On

How Do I Sign On?

When accessing Mobile Banking from your mobile browser:

  1. Visit and select the region your accounts are based in
    a. Hawaii/American Samoa or
    b. Guam/Saipan/Palau
  2. Enter your user ID and password before clicking "Continue"
  3. If prompted, answer the security questions displayed on the screen

When accessing Mobile Banking from the downloadable application:

  1. Click on the Bank of Hawaii app icon
    a. For Hawaii/American Samoa, download the "BOH Mobile Banking" app (blue background) or
    b. The "BOH for Guam, Saipan, Palau" app (white background)
  2. Enter your user ID and password before clicking "Continue"
  3. If prompted, answer the security questions displayed on the screen

Why am I being prompted to receive a security code?

As part of our security process, you may be required to "authenticate" your access to Mobile Banking. You can complete this validation step by selecting the mobile phone number presented. If you do not see your mobile phone number presented, please call our 24-Hour Customer Service Center to update your information.

Why do I have to answer security questions every time I sign on?

You will generally be required to go through the extra validation step when signing on from a device (computer or mobile device) that is new or unrecognized by our system. Our system will look at attributes on the computer or mobile device, the browser and the network access path to evaluate potential risk and present the extra validation step when necessary.

Is there a faster, alternate way to view my account information?

Yes. There are two alternate ways to do that without having to enter your user ID and password.

  1. Passcode allows quick access from your iPhone or Android mobile device. You must choose a 4-digit Passcode with the following standards:
    No repeating digits (for example, 9999 or 2233)
    No ascending sequential digits (for example, 1234 or 5678)
    No descending sequential digits (for example, 4321 or 9876)
    Must be numeric characters, 0-9

    If you forget your Passcode, the feature will be disabled after 3 failed login attempts. This is done to prevent unauthorized access to your accounts. Once disabled, you must sign on with full credentials - then you can change your Passcode by going to ‘Settings’ on the Global Navigation menu. You don’t need to contact us if you forget your Passcode. You can change, disable, or enable the Passcode yourself.
  2. Touch ID – For customers with an iPhone 5s and higher and running on iOS8 or above, Touch ID allows quick access by utilizing any fingerprint stored on your device as authentication.

To utilize Passcode or Touch ID, go to ‘Settings’ while you are signed on to the BOH Mobile Banking app and follow the set up instructions.

Please note: In order to use Passcode or Touch ID, you need to use the mobile app build version 3.4.7 or higher.

Passcode and Touch ID are not available on iPads or tablets.

General Questions

How much does this service cost?

There is currently no charge associated with Mobile Banking. However, there may be charges associated with text messaging and data usage on your phone and/or mobile device. Standard data usage fees apply. Please contact your carrier for details.

Is it secure?

Yes, the Mobile Banking Service utilizes best practices from e-Bankoh Online Banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application time-out when your device is not in use. Only devices that you personally enroll in the service can access your accounts. In addition, account data is never stored on your device. In the event your device is lost or stolen, the service can immediately be disabled by going to e-Bankoh Online Banking or calling our 24-Hour Customer Service Center.


Mobile Browser and Apps

How do I install the downloadable application?

For iOS or Android download:

  • Go to on your mobile browser. If your mobile device can download the app, there will be a download link to the application on your mobile device. Click the link to download the application. Apps are available for AndroidTM and iPhone®.
  • When finished, you will be notified that the download is complete.

For iPad® download:

  • Go to the App Store and search for Bank of Hawaii. Select the iPad® app for your account region (Hawaii/American Samoa or Guam/Saipan/Palau).
  • When finished, you will be notified that the download is complete.

How do I delete/uninstall the application?

For iPhone® or iPad® applications (app): Press and hold one of the app icons on screen until the icons show an "X" in the upper-left corner of the icon. You can delete the app by pressing the icon with the "X" of the app you want to uninstall.

For AndroidTM: There are two different ways you can delete an app. One way is from the Play StoreTM, search My Apps & Games for the BOH Mobile Banking app you have already installed, then click on the “Uninstall” button. Another way is from your apps page, press and hold the BOH Mobile Banking app and drag it to the “Uninstall” bucket.

Why am I getting an error message that my phone number cannot be enrolled?

Either the phone number is currently enrolled, or it was enrolled in the past and attempts to unregister your phone number was unsuccessful. Please contact our 24-Hour Customer Service Center for assistance.

What if I forgot my e-Bankoh Online Banking user ID or password?

On, if you had used an incorrect e-Bankoh Online Banking user ID, you will be redirected to a new page. From here, select "Forgot your user ID?" and fill out the requested information for verification purposes. Otherwise, please contact our 24-Hour Customer Service Center for assistance.

Customer Service
  • In Hawaii: 643-3888
  • In U.S. Mainland and Canada: 1-888-643-3888
  • In Guam and Saipan: 1-877-553-2424
  • In American Samoa: 684-633-2872
  • In Palau: 680-488-3338
  • TTY/TDD: 1-888-643-9888

If you forgot your password and have accessed e-Bankoh Online Banking through in the past, you have the option to change it by accessing e-Bankoh Online Banking through your computer. Select the "Forgot your password?" option and you will be presented with a One-Time Security Code validation and further instructions on resetting your password.

The 24-Hour Customer Service Center recently reset my password. Why can’t I sign on through my mobile device?

We issue a temporary password that can only be used by signing on through e-Bankoh Online Banking from a computer. For security purposes, temporary passwords are not allowed on mobile devices. After your first sign on to e-Bankoh Online Banking through a computer, you will be able to access mobile banking.

I recently enrolled for e-Bankoh Online Banking. Why can’t I login through my mobile device?

After registering for e-Bankoh Online Banking, your first login must be through a computer to manage your security settings. All subsequent logins may be through a mobile device.

What is the difference between e-Bankoh Online Banking and e-Bankoh Mobile Banking?


Feature Function availability
by enrollment channel
e-Bankoh Online Banking e-Bankoh Mobile Banking
View Accounts/Transactions
View Pending Debit Card/
ATM Transactions
View Written Checks
Internal Transfers
Principal Payments
on Loans
External Transfers
Bill Pay *
Schedule Payment
Create Bill Pay
View e-Bills
Open New Account
Mobile Deposit
Touch ID
Password Reset**
Add/Delete Stop Payment
Transaction Download
Change Address (request)
Change e-Mail Address
Change Phone Number
Add/Delete Account
Level Alerts
Add/Delete Account
Level Alerts
View Online Statements
OD Opt In
Order Checks
Secure Bank Messages
*Mobile Bill Pay is only available through enrollment. Sign-up from your e-Bankoh Online Banking account to enroll for this feature.

**For customers locked out of e-Bankoh Online Banking, you can reset your password through Or you may contact the 24- Hour Customer Service Center.

Note: not all features are available for all regions.


Text Banking

Why am I unable to enter a PIN to enroll for Text Banking and receive information by dialing the toll free number?

PIN services have been discontinued. To enroll, go to the “Manage mobile banking settings” quick link in e-Bankoh Online Banking.

What is Bank of Hawaii’s short code?

The short code is 79680. Text a command to the short code as it offers greater text banking capabilities.

What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a phone number, you will receive an activation code which is needed to begin using text banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, sign on to e-Bankoh Online Banking then go to the Mobile Banking Center and request a new activation code.

Why don't I have the option to select my carrier at enrollment?

Your carrier may not have certified text banking with Bank of Hawaii. However, we continually add new carriers to our list. Please check back periodically.

What are the Text Banking commands?

Text banking commands allow you to retrieve account information via text message. For a list of text banking commands, please click here. You can check for additional available commands by activating your mobile device and texting “C” to 79680.


Mobile Bill Pay

Where do I enroll for Bill Pay?

Enroll for Bill Pay through your e-Bankoh Online Banking account using a computer. Once enrolled, you will be able to access Bill Pay on your mobile device. (You must be enrolled for both e-Bankoh Online Banking and Bill Pay before you may use Mobile Bill Pay).

How do I cancel a payment from my mobile device?

To cancel a payment, select the “Payments” option from the main menu, then select “Scheduled Payments.” The system will respond with a list of payments currently scheduled and unpaid. Choose the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment." You will be asked to confirm the request.



What happens if I get locked out of e-Bankoh Mobile Banking?

If you have accessed your account via in the past, you can reset your password through Otherwise, please contact our 24-Hour Customer Service Center for assistance.

Why do I get the message “Phone number already enrolled”?

While you can enroll multiple mobile devices to your e-Bankoh Online Banking account, each phone number must be unique to your e-Bankoh Online Banking user ID. Thus, you cannot enroll the same mobile device to multiple e-Bankoh Online Banking accounts.

In some instances, an unenrolled phone number may not be able to re-enroll. In these instances, contact our 24-Hour Customer Service Center for assistance.

What happens if I get a new mobile device or change phone numbers?

If you get a new mobile device or change phone numbers, be sure to update your phone profile in the Mobile Banking Center on e-Bankoh Online Banking using a computer. We recommend removing your old mobile device and re-enrolling your new mobile device.

What if my mobile device is lost or stolen?

Sign on to e-Bankoh Online Banking account using a computer to disable or remove your mobile device. Or you may contact us anytime at our 24-Hour Customer Service Center and we can disable your mobile device for you.

When using the “near me” search for branches and ATMs, I am presented with options that are not near my current location. What should I do?

Sometimes the GPS locator on your mobile device does not update with your current location. If you activate your mobile device’s map, you will be able to update your current location. Try using the “near me” search capability again, and you should be presented with more appropriate branch and ATM options.

    iPhone, iPad, Touch ID are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

    AndroidTM is a trademark of Google Inc. Google Play and the Google Play logo are trademarks of Google Inc.