In U.S. Mainland and Canada
In Guam and Saipan
If you have previously enrolled in e-Bankoh Online Banking from boh.com, simply download the BOH Mobile Banking app directly from the App Store™ or Google Play™ and log in using your e-Bankoh Online Banking credentials.
Business customers must enroll into e-Bankoh Online Banking prior to enrolling in mobile banking. The enrollment form can be obtained through boh.com or your nearest branch. Once completed and returned to Bank of Hawaii, download the BOH Mobile Banking app directly from the App Store™ or Google Play™ and log in using your e-Bankoh Online Banking credentials.
When accessing Mobile Banking from your mobile browser:
When accessing Mobile Banking from the downloadable application:
As part of our security process, you may be required to "authenticate" your access to Mobile Banking. You can complete this validation step by answering the security questions presented.
You will generally be required to go through the extra validation step when signing on from a device (computer or mobile device) that is new or unrecognized by our system. Our system will look at attributes on the computer or mobile device, the browser and the network access path to evaluate potential risk and present the extra validation step when necessary.
After 3 unsuccessful attempts to answer the security questions you will be temporary locked out of e-Bankoh Online Banking and/or Mobile Banking. You will be able to try the security questions again after 24-hours. We are unable to manually override this security configuration. You may either sign on to your e-Bankoh Online Banking account from a computer, or call our 24-Hour Customer Service Center for assistance.
Yes. If you just want to take a look at your balances and transaction information, there are two alternate ways to do that without having to enter your user ID and password.
To utilize Passcode or Touch ID, go to ‘Settings’ while you are signed on to the BOH Mobile Banking app and follow the set up instructions.
Please note: In order to use Passcode or Touch ID, you need to use the mobile app build version 3.4.7 or above.
Passcode and Touch ID are not available on iPads or tablets.
If you would like to do other transactions like paying a bill, you can click on the activity you would like to do and you will be prompted to enter your user ID and password. From there you will have full access to all mobile banking functions.
There is currently no charge associated with Mobile Banking. However, there may be charges associated with text messaging and data usage on your phone and/or mobile device. Standard data usage fees apply. Please contact your carrier for details.
Yes, the Mobile Banking Service utilizes best practices from e-Bankoh Online Banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application time-out when your device is not in use. Only devices that you personally enroll in the service can access your accounts. In addition, account data is never stored on your device. In the event your device is lost or stolen, the service can immediately be disabled by going to e-Bankoh Online Banking or calling our 24-Hour Customer Service Center.
For iOS or Android download:
For iPad® download:
For iPhone® or iPad® applications (app): Press and hold one of the app icons on screen until the icons show an "X" in the upper-left corner of the icon. You can delete the app by pressing the icon with the "X" of the app you want to uninstall.
For AndroidTM: There are two different ways you can delete an app. One way is from the Play StoreTM, search My Apps & Games for the BOH Mobile Banking app you have already installed, then click on the “Uninstall” button. Another way is from your apps page, press and hold the BOH Mobile Banking app and drag it to the “Uninstall” bucket.
Either the phone number is currently enrolled, or it was enrolled in the past and attempts to unregister your phone number was unsuccessful. Please contact our 24-Hour Customer Service Center for assistance.
On boh.com, if you had used an incorrect e-Bankoh Online Banking user ID, you will be redirected to a new page. From here, select "Forgot your user ID?" and fill out the requested information for verification purposes. Otherwise, please contact our 24-Hour Customer Service Center for assistance.
If you forgot your password and have accessed e-Bankoh Online Banking through boh.com in the past, you have the option to change it by accessing e-Bankoh Online Banking through your computer. Select the "Forgot your password?" option and you will be presented with a One-Time Security Code validation and further instructions on resetting your password.
We issue a temporary password that can only be used by signing on through e-Bankoh Online Banking from a computer. For security purposes, temporary passwords are not allowed on mobile devices. After your first sign on to e-Bankoh Online Banking through a computer, you will be able to access mobile banking.
After registering for e-Bankoh Online Banking, your first login must be through a computer to manage your security settings. All subsequent logins may be through a mobile device.
|Feature Function availability
by enrollment channel
|e-Bankoh Online Banking||e-Bankoh Mobile Banking|
|View Pending Debit Card/
|View Written Checks
|Create Bill Pay
|Open New Account|
|Add/Delete Stop Payment
|Change Address (request)|
|Change e-Mail Address|
|Change Phone Number|
|View Online Statements|
|OD Opt In|
|Secure Bank Messages|
PIN services have been discontinued. To enroll, go to the “Manage mobile banking settings” quick link in e-Bankoh Online Banking.
The short code is 79680. Text a command to the short code as it offers greater text banking capabilities.
Activation is a one-time process that helps ensure your security. After you enroll a phone number, you will receive an activation code which is needed to begin using text banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, sign on to e-Bankoh Online Banking then go to the Mobile Banking Center and request a new activation code.
Your carrier may not have certified text banking with Bank of Hawaii. However, we continually add new carriers to our list. Please check back periodically.
Text banking commands allow you to retrieve account information via text message. For a list of text banking commands, please click here. You can check for additional available commands by activating your mobile device and texting “C” to 79680.
Enroll for Bill Pay through your e-Bankoh Online Banking account using a computer. Once enrolled, you will be able to access Bill Pay on your mobile device. (You must be enrolled for both e-Bankoh Online Banking and Bill Pay before you may use Mobile Bill Pay).
To cancel a payment, select the “Payments” option from the main menu, then select “Scheduled Payments.” The system will respond with a list of payments currently scheduled and unpaid. Choose the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment." You will be asked to confirm the request.
If you have accessed your account via boh.com in the past, you can reset your password through boh.com. Otherwise, please contact our 24-Hour Customer Service Center for assistance.
While you can enroll multiple mobile devices to your e-Bankoh Online Banking account, each phone number must be unique to your e-Bankoh Online Banking user ID. Thus, you cannot enroll the same mobile device to multiple e-Bankoh Online Banking accounts.
In some instances, an unenrolled phone number may not be able to re-enroll. In these instances, contact our 24-Hour Customer Service Center for assistance.
If you get a new mobile device or change phone numbers, be sure to update your phone profile in the Mobile Banking Center on e-Bankoh Online Banking using a computer. We recommend removing your old mobile device and re-enrolling your new mobile device.
Sign on to e-Bankoh Online Banking account using a computer to disable or remove your mobile device. Or you may contact us anytime at our 24-Hour Customer Service Center and we can disable your mobile device for you.
Sometimes the GPS locator on your mobile device does not update with your current location. If you activate your mobile device’s map, you will be able to update your current location. Try using the “near me” search capability again, and you should be presented with more appropriate branch and ATM options.